Return Policy and Refunds

Policy on Returns and Exchanges Eligibility of Items for Return or Exchange Any returns may be made 35 days from date of invoice. All products must be unopened, undamaged and in their original condition. Any products that have incurred stickers or sale tags that cannot be removed, will not be accepted. 

All returns MUST be authorized with our head office before returning. Expired products or "soon to expire" products, or products that have been discounted will not be refunded.

1. BEFORE SENDING ANY PARCELS: Please contact us at orders@bioticscan.com for Confirmation/Authorazition.

2. Pack all the items in the original packing. Items bought as sets must be returned in sets.

3. Click here to download refund page

4. Include a copy of the sales invoice, refunds will be same method as purchased. 

5. Send the parcel to this address via Canada Post:     Biotics Research Canada     Box 283 Keswick On L4P 3C8